Techsni Store & Services – Master Business Policy Entity Status: Registered Business Enterprise Effective Date: September 13, 2026 1. User Registration & Agreement Binding Acceptance: By registering an account, submitting details online or in-store, or utilizing any retail or repair services provided by Techsni Store & Services, you explicitly agree to all terms and conditions set forth in this policy document. Account Responsibility: Registered users are solely responsible for maintaining the confidentiality of their login credentials and for all activities conducted through their account. Accuracy of Details: Users must provide accurate, verifiable contact details during registration to ensure effective service communication, warranty verification, and order processing. 2. Retail Products, 3-Day Refunds & Manufacturer Warranties 3-Day Return & Refund Window: Customers may request a return or refund strictly within 3 business days of product receipt or purchase. Items must be unused, in their original packaging, with all seals, accessories, and tags intact. Proof of purchase (receipt or invoice) must be presented. Opened, altered, or customer-damaged items are non-refundable. Product Warranties: Techsni Store & Services acts as an authorized seller/retailer. Main product warranties exist directly between the customer and the product manufacturer. Warranty claims for hardware defects outside the 3-day window must be processed through the respective manufacturer’s official service centers or procedures. Techsni is not liable for manufacturer delays, voided factory warranties due to user misuse, or altered device software/firmware. 3. Repair, Maintenance & Device Backup Services Diagnostic Authorization: Submitting a device for repair grants Techsni authorization to perform initial testing and diagnostics. Service Warranties: Repair services carried out by Techsni (e.g., screen replacements, hardware soldering) come with a standard 14-day warranty covering the specific work performed or replaced components. Dedicated Data Backup Service & Retention: When a customer explicitly requests and pays for a System/Device Backup Service, Techsni assumes full responsibility for backing up all accessible and recoverable user data using manual backup methods (e.g., external hard drives/disks). If a device's storage medium is physically damaged, corrupted, or unreadable such that manual backup is technically impossible, Techsni will notify the customer, and liability for unrecoverable data remains excluded. Retention Period: All backed-up data will be retained and held securely by Techsni for a maximum period of two (2) weeks (14 days) from the completion date of the backup. After two weeks, the backed-up data will be permanently and securely deleted from our storage media. Customers must retrieve or transfer their data within this 14-day eligibility window. For repair jobs where data backup is not explicitly contracted as a standalone service, customers remain responsible for performing their own backups prior to device submission. 4. Delivery, Unclaimed Items & PO Jobs Device Pick-Up & PO Jobs: Customers are required to retrieve their devices promptly once repair or replacement work is completed. Special payment terms or purchase order arrangements (PO Jobs) do not exempt clients from picking up or receiving completed devices within the designated timeframe. Delivery Service & Delivery Failure Protocol: Techsni offers optional delivery of completed devices back to the client/customer. Our delivery personnel will attempt delivery up to two (2) times over two separate days. If delivery attempts fail twice, Techsni will contact the customer on the third day with instructions on where to physically pick up their device. If three total delivery attempts/notices are made without successful reception by the client, the item will automatically be classified as an uncollected delivery item, and further delivery attempts will cease. The customer must then pick up the item in person at the designated store location. Unclaimed Items & Abandonment: If a device is left uncollected for more than two (2) weeks (14 days) after completion without prior arrangement, administrative storage fees may apply. Devices left unclaimed past 90 days may be disposed of or sold to recover labor, parts, and storage costs. 5. Privacy & Data Handling Data Collection: Personal details collected during registration or service logging (name, phone number, address, email) are used strictly for order tracking, service updates, and account management. Third-Party Services: We do not sell user data. Data is shared only with logistics providers or payment processing partners directly involved in fulfilling your transactions. 6. Artificial Intelligence (AI) Integration & Automated Systems AI Assistance: Techsni Store & Services incorporates Artificial Intelligence (AI) tools, automated virtual assistants, and algorithmic processing across our digital platforms, customer channels, and diagnostic workflows. Purpose & Scope: AI systems assist in answering customer inquiries, generating service estimates, recommending products, and processing initial troubleshooting queries. Operational Disclaimer: While our AI tools strive for accuracy, automated suggestions, price quotes, or stock statuses do not constitute a binding legal contract until confirmed by human management. Human Escalation: Customers retain the right to request direct human assistance for complex repair decisions, custom orders, or dispute resolutions. 7. Review & Policy Amendment Schedule Periodic Reviews: To keep pace with business growth, market changes, and statutory requirements, this policy is subject to routine review monthly, quarterly, or bi-annually (every 6 months) at the discretion of management. Policy Updates: Revisions take effect immediately upon posting to our physical premises or online platform. Continued engagement with Techsni Store & Services following any update signifies your acceptance of the revised terms.